Cancellation policy
Free cancellation up to 24 hours before
You can cancel a booked journey free of charge up to 24 hours before the agreed pickup time. No fee applies, and anything already paid is refunded in full.
What counts is when your cancellation reaches us, not when you wrote it. For a pickup at 6 a.m., the message therefore needs to be with us by 6 a.m. the previous day at the latest.
You do not need to give a reason.
Cancelling inside the final 24 hours
Once a journey is cancelled less than 24 hours before pickup, the vehicle is usually already committed and the slot can no longer be filled. For those cases we reserve the right to charge a reasonable proportion of the fare as compensation.
We look at each case individually and take the reason into account. A last-minute cancellation because of illness or a family emergency is treated differently from one with no apparent cause.
If we incur no cost because the slot was reallocated in time, we charge nothing.
Non-appearance (no-show)
A no-show means the driver is at the agreed place at the agreed time, the free waiting time elapses, and no passenger appears and no message arrives.
During that window the driver tries to reach you on the number provided. A number you can actually be reached on is therefore the most effective protection against a misunderstanding turning into a no-show — for instance when you are waiting at a different exit.
Where someone fails to appear without cancelling, the full fare may be charged.
Flight delays and cancelled flights
A late landing is not a cancellation. Provided you gave the flight number when booking, we track the flight and move the pickup to the actual arrival time automatically, at no extra cost.
The fixed price includes 60 minutes of waiting from the moment the aircraft actually touches down. The clock therefore starts when you have genuinely landed, not at the originally scheduled time.
If your flight is cancelled outright or diverted to another airport, calling off the journey does not count as a late cancellation under the section above: we rebook it free of charge or cancel it without a fee. Please tell us as soon as you know.
Without a flight number on the booking we cannot detect a delay technically. The ordinary waiting-time and no-show rules then apply.
Changing rather than cancelling
If only the time, the address or the number of passengers changes, rebooking is almost always better than cancelling and booking again. Rebooking is normally free of charge where capacity allows.
If the change means a substantially longer route or a larger vehicle class, the fixed price is adjusted accordingly. We tell you the new price before confirming it, not once you are in the car.
The return leg can also be adjusted while you are still travelling, if your return flight moves.
How to cancel or change a booking
Fastest by phone or WhatsApp on +49 1556 3322999, alternatively by email to info@fr-transfer.de.
Please quote the booking reference from your confirmation email together with the date and time of the journey. That identifies the booking unambiguously — particularly where several journeys run under the same name.
You will receive confirmation of the cancellation in text form. That confirmation is what proves the journey was called off; an unanswered phone call is not enough.
Refunds
Amounts already paid are refunded by the same route the payment came in on. The credit is issued after the cancellation is confirmed; how quickly it appears on your account depends on the payment provider and your bank.
Where payment was by invoice, the invoice is cancelled, or you receive a corrected invoice for the amount actually due.
Why there is no right of withdrawal here
For contracts covering the carriage of passengers on a fixed date, there is no statutory right of withdrawal under § 312(2) no. 5 of the German Civil Code — not even for an online booking. The legislator deliberately excludes transport, accommodation and similar date-bound services, because otherwise the provider could not plan the reserved slot at all.
We could not in good conscience present you with a 14-day withdrawal instruction: it would imply a right that does not exist for this service.
What takes its place is the contractual arrangement on this page — free cancellation up to 24 hours before the journey. That commitment applies regardless of the channel you booked through.